?

Log in

FYE Rants and Raves' Journal

> recent entries
> calendar
> friends
> profile
> previous 20 entries

Tuesday, March 27th, 2007
12:34 am

furyswrath
I swear, fyeTV gets shorter and shorter every time they send it out. And this new format sucks......we were a music store once, a really long time ago before Bob decided he needed to dabble in things like Crazy Frog baseball caps and wrestling figures....so why can't we play more than two full songs? What's with the most random snippets? It's almost as if they took crap directly from the LVS, put a video behind it, and called it a day.

Gah.

Edit: Anyone else notice Monica says "ass" in the clip of her video? For that reason, we refuse to play it anymore. Cuz...you know...a mom might complain that her little kid heard it and is highly offended.

(1 comment | comment on this)

Thursday, March 22nd, 2007
1:10 am

cuddlethecows
Not set in stone yet, but pretty much official - if that makes any sense at all. I am now the 1st Assistant Manager.

How exciting? First I'm lead for like a month until I was promoted to 2nd Asisstant, then four months into that job, I'm promoted again! Yessss.

Long story short the former 1st Assistant was driving my SM crazy, so he sent him to another store.

(1 comment | comment on this)

Tuesday, March 20th, 2007
1:05 pm

furyswrath
So it's been, what....two months since most Coconuts were switched to the FYE logo?

I understand why it was done. 2/3 of customers never realized we were the same company. I understand you want to make our name more recognizable. We are, after all, one of the only major music chains left in the United States. In fact, at this point, I think we are the only major company to sell music in malls and all that jazz. Obviously there are plenty of Mom & Pop stores.

We have two Coconuts/FYE stores within five miles of us. We're Parmaus, we have to.

Let me digress for a moment.

Has anyone else noticed how LAZY our customers are getting? We never had so many people calling up and asking us which side of the mall we were on, or if we had title X in stock. Sure, it's a pain in the butt to have to come all the way to the mall if they don't even have what you want in stock, but if I get one more call from someone who speaks too loud into the phone asking me if I could check in the computer to see if we have something in stock I will have to scream. Guess I should warm up my lungs, because I'm going to work tonight.

However, let me return to the point of the entry.

The phone has been ringing constantly these days. Half the time, it is customers like I described above. The other half of the time, it is customers asking for the phone number of the other two stores in the area, because they called information and information gave them our number, even though it isn't the one that they asked for. So they complain to us that we should really tell information the correct numbers and then they start asking us what time the other stores close at, and if they have a tickettmaster, do we have a ticketmaster, or they'll just say thank you (and I thank them because they aren't wasting my time). I feel like I can't get my work done because I'm too busy playing operator.

People stink.

(1 comment | comment on this)

10:46 am

cuddlethecows
ALRIGHT.
I officially want Ticketmaster OUT of our store.


Yesterday, a couple came up to my register. From the first second they walked in they were VERY rude. "YA, I CALLED YESTADAY AND DEY SAID I CAN RETURN DESE TICKETS BCUZ DA CONSERT WUZ CANCELLED LAST YEA AND I CANT USE DESE FOR DIS FRIDAYS EVENT." (Yelling). I'm 2 feet from you, lady. I said, "Alright, let me see what I can do."..and the conversation went like this...

Crazy Customer:CC
Me: Me

CC: NO YOU DONT SEE WHAT YOU CAN DO YOU DO IT. THEY DONT ME YESTERDAY THAT YOU WOULD.
Me: *ignores and keeps filling in the return for the ticket*

By this point I realized, there is now a new event for this event code, being that the tickets were LAST YEAR. So, I called ticketmaster and told them the situation, and was on the phone with them for about 20 minutes trying to solve this situation. I was told she has to mail the tickets and it will take 6 weeks to return.

Me: Okay I they said you have to mail th---
CC: NONONONONO I AINT MAILIN' NO TICKETS, THE MANAGER SAID YESTERDAY THAT I CAN RETURN THEM
Me: I understand that, I am a manager as well, I just spoke to Ticketmaster and they told me different information and do not even have on record that he called
CC: YOU ARE A LIAR I THINK YOU'RE LYIN TO ME WHATEVER JUST GIVE ME MY TICKETS LIKE THEY SAID THEY WOULD
Me: It's not that easy my computer isn't able to refund your tickets, you have to mail them away
CC: *starts getting closer the counter and in my face* I AINT MAILIN THESE TICKETS AWAY I WANT MY TICKETS NOW!!!! THE CONCERT IS ON DIS FRIDAY I AINT GONNA GET MY MONEY BACK BY DIS FRIDAY! !! ! ! !! !@!

The whole time she's swaying her head left and right and her big ass pony tail is flying from left to right and that's all I could concentrate on.

So Wally, my store manager, steps in. Takes care of the situation. Prints them tickets. And they leave. No official return, or exchange was done. They pretty much got free tickets, and now we're screwed out of 40 dollars.

So, 10 minutes later. They walk back in.

CC: EXCUSE ME, I THINK YOU OWE ME 6.00
Me: Why?
CC: CUZ DERE IS A DIFFERENCE IN PRICE AND THE OLD ONES WERE MORE SO GIVE ME 6.00

*walks away*

Wally, deal with it.

(4 comments | comment on this)

Monday, March 19th, 2007
10:24 am

cuddlethecows
Is it just me or are all the customers becoming more stupid by the day?

Customer #1: Do you have Comedy?
Me: Yes we do it's right behind you.
C1: No, British Comedy.
Me: Oh, okay, our BBC section is over here.
C1: *Starts looking through the section* Are these the names of the movies? (the header cards)

I seriously didn't know how to respond to that question so I just nodded my head with wide eyes and said.. yep, then slowly walked away, amazed with the question.

Customer #2: *Standing right next, I mean right next, 12 inches away, from the Holiday display* Do you guys have the movie Holiday?
SM: I like being told a joke every day, that was a good one
C2: Huh? Seriously do you have it?
SM: *Points to the Holiday display*

And then of course there's the customers that come in daily asking if we sell DVD's and CD's, or if we are a Ticketmaster location while they stand directly under the HUGE Ticketmaster sign.

I think it's the stupid questions that keep us going daily, though. I mean, to give us the daily dose of laughter.

(1 comment | comment on this)

2:26 am

furyswrath
Oh. Hmm. Yeah.

Has anyone else noticed that most of the VP staff was wiped out? And did anyone else notice that my former RM, Ralph Lingis, has been put into Joe's old shoes? I know the company wants to reorganize and all that silly stuff, but what the hell did Joe do to get knocked off like that? I liked him, he was a good guy, and he loved our store. But Ralph? Seriously? He's a good guy, too, but there are people that have been in the company longer than Ralph that are still SMs and DMs.

Interesting. And maybe I missed the company-wide e-mail that announced these changes, but if I didn't, and they never sent anything, don't you think it's important to let your company know of things like this? Whatever. Moving on!

And magazines: One of the other stores in our area was verbally assaulted by a customer because apparently, magazines aren't free anymore. Synapse supposedly charges you a dollar. Not fun. It was hard enough for us to pitch magazines when they didn't cost you a dollar before they charged your card for the subscriptions anyway, but now? "Hey, for only a dollar, you get to pick some of these crappy magazines. But you don't get them now. You get them in like three months."

Next: Love the fact that we now get Us Weekly.

Finally: I want more talk here!!!! Please, I don't care what it's about. Tell all your coworkers to join the group. Post about how your WEA rep stinks like rotten cheese, or about the fact that you caught some kid trying to steal a Fall Out Boy cd, or how you don't understand why they had to go and change the hiring process so now we use Unicru. Or maybe you actually like the stuff that's going on in the company right now. That's okay. I used to get excited when they did things like roll out LVS and BRAVO (before it was given its crappy name). Maybe you caught your SM making out with an associate in the back room. It's cool. Or maybe not, because you know the associate is just doing it for perks.

Please, people, I'm begging you.

current mood: blank

(3 comments | comment on this)

2:24 am

furyswrath
Well, boys and girls, the time has come.....

Yours truly is being promoted.

AM, here I come.

current mood: unsure

(3 comments | comment on this)

Monday, January 29th, 2007
11:19 pm

mexican_meg
Do you know this CD is edited?Collapse )

(2 comments | comment on this)

10:19 pm - The Daughter

xtriplesicksx
This is one of my favorites and I still wonder how I didn't get a complaint. (Or fired for that matter)

I'm working on new releases and its a hot summer day. People have been fairly cranky all afternoon but I was handling it fairly well when a girl around twelve years of age stands about twenty yards away from where I was standing and yelled, "Excuse me sir?!"

I look up from my random sticker tagging and say quietly, "Yes, how can I help you?" trying to provoke her to come closer.

She looks at me blankly then sputters random words while holding up a Grey's Anatomy season 1, "I was wonder... um... This price here.... It's unrated... and um... It's a lot... I was trying... It's Unrated... and um it seems..."

I just stare at her blankly and I blinked when this short chubby lady with curly red hair takes the box set from the girls hand and slams the DVD on my cart knocking down many new release products on the floor and stares at me angrily and yells, "THIS IS NOT A HARD QUESTION TO ANSWER!!! DO YOU HAVE ANY OTHERS THAT ARE CHEAPER?!?!"

I look at the women blankly as if it didn't really affect me and I said, "No mam, that is the price of that box set."

She then looks and her daughter and says, "Don't worry honey he is just retarded."

I must have turned beat red with rage and veins popping out of my head but other wise I kept my composure and as she was about to leave I calmly replied, "Mam, if your daughter had been properly taught how to speak english then she wouldn't have turned me into a retard."

The woman then stomped out of the store and yelled outside the mall to let everyone know: "THIS STORE IS RETARDED!"

I then explained my manager to what just happened told her I was going to smoke a pack of cigarettes and clocked out for break. I don't think I ever saw that woman again.

This fight left a mark on me all afternoon and when I left to pick up a case of beer to play drums with my band I actually got in a fight with a short old man at Meijer... It was a great day to bang on those drums

current mood: cheerful

(comment on this)

12:27 pm - Hello

xtriplesicksx
I'm so happy I heard and found this place!

I work at the 752 store in Novi Michigan as an associate (Should be Lead Associate or key holder). I have been there a little over a year now. I've always wanted to work at a store such as FYE... Until I get a "real" job of course. Before this I worked at Little Caesars and constantly wanted to hang myself so this was a big upgrade.

I listen to Metal... Not Avenged Soldoutfold, or Trivium (Metallica) or whatever shitty band... Dragonforce? But good metal (If your into that sort of thing). I'm not a scary "im gonna rip your head off" metal person. I'm just your average joe who enjoys hard and fast music... It calms me down.

I also play lots and lots of Video games. I own an Xbox 360 and play on Xbox Live... If anyone here does the same feel free to send me a friend invite: xDetroitMetalx and explain to me who you are so I don't delete it. So as you can see this is a great job for me.

Well, thought I'd say hello. I actually gotta go to my store now... I got some great stories to tell!

current mood: crazy

(2 comments | comment on this)

Sunday, December 10th, 2006
9:12 pm

cuddlethecows
Nobody updates here anymore, become too cool I guess?

I'm assistant manager now at my FYE. That's all that's really new.

Same stupid customers.
Different day.

(1 comment | comment on this)

Monday, August 21st, 2006
11:08 pm

furyswrath
I just want everyone to know, I am full of piss and vinegar tonight, as my comments and my entries have shown. I was really mad at work today and I think I was starting to get a little delirious.

(comment on this)

10:47 pm - i was having too much fun with this so i made it an entry...

furyswrath
The Tale of John Rezza's Death (a.k.a., The Firing of John Rezza)


Our former DM, John Rezza, made up a new schedule for the stores to use, and a new WINS warm-up. And said "This is what the company wants from now on. Use it, it's better."

And the company said "WTF, John Rezza? We told you nothing of the sort. Go eat pooh, because you are fired. What do you think of them apples?"

And John Rezza said "Boo hoo! I have been bitch slapped."

And the company said "HAHAHAHHAHAHAHHAHAHAHA! w3 pwn3d j00"

And then John Rezza said "Mommy!"

And then as he crawled away without his pants, cuz they really did own him after all, the company said "BUT WAIT! We don't want you to go empty handed! Please, take this cd...we feel bad. Here. Have it. It's your severance package."

And then John Rezza looked at the cd and he said "NOOOOOOOOOOOOOOO......it is a mix tape of Jan Hammer the Genius, and the out-of-this-world Jones Gang!"

And he burst into flames.

*Note: Anything after the first paragraph should be taken uber-lightly. There were no flames.

P.S.~ The cd remained. *end thriller music*

(1 comment | comment on this)

Saturday, August 19th, 2006
3:06 pm

cuddlethecows
Hey

I'm back at FYE as a Lead



Haha.

(8 comments | comment on this)

11:43 am

furyswrath
Hooray! Our new DM got fired!

Hooray!

He wasn't very nice at all. And he was a big liar.

(1 comment | comment on this)

Tuesday, July 25th, 2006
12:53 am

furyswrath
For those of you that still work in the company (and actually read this thing), is anyone else absolutely tired of hearing Latin on the FYEtv?

(4 comments | comment on this)

Thursday, June 29th, 2006
9:28 pm

____1000birds
Does anyone else get asked "Do you work here??" EVERY DAY?. I am wearing a uniform, I am standing behind the counter, I am holding a stack of CD's. Of course I don't work here.

or

get someone who comes in and askes "So, there is this song.. and they say 'baby' a lot in it. do you know what it is?" EVERY DAY?. like I am a human fucking jukebox.

I want to gouge my eyes out!

(5 comments | comment on this)

Wednesday, June 21st, 2006
11:04 pm

kaps233
if any of you have a chance to check out the new superstores- in buffalo or salt lake city, do it. they are awesome!

(comment on this)

Wednesday, June 7th, 2006
7:32 pm - Hi

angelvamp13
Well I just joined this group and it seems very interesting and entertaining. As of right now I have no complaints since I haven't been working a lot (I just transferred back to my home store) and and have been doing lots of projects. Anyways just introducing myself, I'm Angela, FYE 1692 in Central NY (I also worked in Amherst, NY #661). I'm crazily going to help build a big store in Buffalo next week and the week after, but I want the mileage pay and no customers.

(comment on this)

Tuesday, June 6th, 2006
1:26 pm

cuddlethecows
ps. I quit FYE.

(2 comments | comment on this)

> previous 20 entries
> top of page
LiveJournal.com